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please confirm your SIM card have enough traffic or money ,if both normal ,we need you provide the log file .follow below the steps to get it .

Hi,please copy the attached file to the sd card (can’t change the file’s name )

1. slide to  the test. Wait 2 minutes.
2. send a photo command on the app .
3. Wait 2 minutes. turn off the camera .

then you will see the log file on the SD card ,copy it send us direct ,our engineer will be find the reason and let you know the solution .

If your 940 Pro-Li camera does not receive photos using the app? Please provide the following data to our customer service email address：info@cnsuntek.com

Hi,

first of all ,thanks for choosing us .

please contact our personal Email ,(check the attached file)we need some data from you .

if you use our provided SIM card ,please send us the iccid code .

we need confirm there still have enough traffic .

if you wanna replace yours .

In this case, we need you to provide the following info:

1. IMEI code (camera’s ID, you can find it from APP or the machine)
2. IMSI code (when you insert your SIM card into the machine, there will be shows the series code in the top left of display)
3. APN data (you can find it in the app’s setting menu)

4.Your country and SIM card operator name Then we base on your info create an APN file to you inset to your camera, then you can use your SIM card successfully. Looking forward to hearing from you. Best regards,

When your SD is not working please provide us with the following data to our customer service email address：info@cnsuntek.com

Hi dear,

first of all thank you for choosing us.

in this case, we suggest to format the sd card in the machine panel.

if it still can’t be used normally, please replace another class 10 or good brand SD card. Because we have only been given the SD card for a temporary period.

PS: Please check my attached business card, you can contact our personal email, if you also want to replace your SIM card.

Improve,

Viviano

When you encounter problems with SIM card replacement for APP machines, please provide the following information to our customer service email address：info@cnsuntek.com

Hi,thanks for your question .

we’ve been provided a SIM card in the machine ,

and it included 100MB traffic for free (once you use the traffic to be finish ,you can  recharge or replace your own SIM card .when you use yours ,just need send us the SIM card IMSI CODE ,APN data ,then we create an APN file to  you insert to your camera’s program .then you can use your SIMCiao volevo sapere la scheda sim che viene data in dotazione fa solo foto ho anche video? succeed .

When you need to change your SIM card, please provide the following information to our customer service email address

Hi,

In this case, we need you to provide the following info:

1. IMEI code (camera’s ID, you can find it from APP or the machine)
2. IMSI code (when you insert your SIM card into the machine, there will be shows the series code in the top left of display)
3. APN data (you can find it in the app’s setting menu)

Then we base on your info create an APN file to you inset to your camera, then you can use your SIM card successfully.

Looking forward to hearing from you.

Best regards,

APN file installation method

please follow below steps to upgrade .

1. Copy these two files  in the SD card,(the file name can’t be changed ,must be format your sd card to be blank  )
2. slide to test mode.
3. Wait 1-2 minutes. See if the cloud symbol shows success.

and，if you upgrade succeed  ,the sd card’s files one of them will be disappear .if you upgrade failed ,these two files still will be exist )

let us know the result  .thanks .

How to use the APP

Our camera and the APP(SUNTEKCAM) is very simple to use.

Step 1: Use your mobile phone to download the “SUNTEKCAM” APP.（AppStore or Googleplay ）

(Please change the language to your country’s language, our APP has 19 countries’ languages, so you can choose you want )

Step 2: Use the APP to scan the QR code of device , so that you can successfully connect to the APP.

Remarks: We sent a SIM card in the pack, (100MB of data for free, After finished , you can  choose to replace the SIM card or continue to recharge. The recharge fee APP is displayed.

MMS-CONFIG

Email   smtptest@cnsuntek.com
password   Qiyue@123
Server  smtp.hichina.com
Port   25
No SSL